At Creative Mevin, we strive to deliver high-quality services in digital marketing, SEO, printing and design, and video production. Customer satisfaction is our priority. However, due to the nature of our services, certain restrictions apply to refunds and returns. Please read this policy carefully before purchasing or using our services.
Services Covered
This Refund and Returns Policy applies to all services offered by Creative Mevin, including:
- Digital Marketing Services
- Search Engine Optimisation (SEO)
- Printing and Design Services
- Video Production Services
Refund Policy
1. Digital Marketing and SEO Services
Due to the customized and labor-intensive nature of digital marketing and SEO services, we generally do not offer refunds once the service has commenced. However, if you are not satisfied with the initial phase of the project, you may contact us to discuss your concerns. Refunds or credits may be considered on a case-by-case basis, depending on the circumstances.
2. Printing and Design Services
Printing and design services are highly personalized, and once a design or print job is approved and executed, refunds are not available. We recommend thoroughly reviewing all proofs and drafts before giving final approval. If there is a defect in the final product that was not present in the approved proof, we may offer a reprint at no additional cost.
3. Video Production Services
Video production services involve significant planning, scripting, and editing. Once a project has moved into production, refunds are not available. However, if you have concerns during the pre-production or initial stages, please contact us immediately to discuss possible adjustments. Any refunds will be evaluated based on the amount of work completed and the reasons for the request.
Returns Policy
As our services are not tangible goods, a traditional “return” process does not apply. However, if you are dissatisfied with a service provided, we encourage you to contact us to discuss potential resolutions, such as revisions, adjustments, or additional support.
How to Request a Refund or Discuss Issues
If you believe you are eligible for a refund or have concerns about the services provided, please contact us as soon as possible at:
Creative Mevin
SCO 13, Anand Vihar, Tribune Colony Road,
Baltana, Zirakpur, 140603, India
Phone: +91 90562 48535
Email: creativemevin@gmail.com
Please provide the following details when contacting us:
- Your name and contact information
- Description of the service purchased
- Reason for the refund request or concerns about the service
- Any relevant supporting documentation or information
We will review your request and respond within 7 business days.
Changes to This Policy
Creative Mevin reserves the right to modify this Refund and Returns Policy at any time. Any changes will be posted on this page, and the revised policy will apply to all transactions made after the date of the update.